20 June 2024
UP Guest Accommodation & Residence Logistics Team Building
The Guest Accommodation & Residence Logistics Team Building session is designed to foster collaboration and improve communication among the teams. The day begins with registration and an opening welcome, followed by team-building activities such as creating name tags and bracelets. Participants will engage in activities like the "Washing Line of Frustrations," where they share challenges in their respective areas, and the "Wall of Pride," where they express what makes them proud about their work. The session includes discussions on understanding the roles and services of the teams, including a hands-on exercise about guest accommodation structures and logistics services.
After lunch, the program features interactive games like "Tug of War" and a dance activity ("Cha Cha Slide") to encourage team bonding. The session concludes with a "5-Star Service Box" activity to explore customer service values and behaviors, followed by a final discussion on the way forward. The event is designed to enhance team cohesion, encourage sharing of experiences, and create a positive action plan for better service delivery in both guest accommodation and residence logistics.